So I wake up at 5:33, a.m., that is. Within nanoseconds the mind starts reeling, like in an 007 movie. What are the options? It takes another nanosecond to realize that there is NO way to make a 6:00 a.m. flight when you're at the house at now, well, 5:33.0005. Holy shittola!
Make a long story and many, many phone calls short: I am in Washington Reagan, thanks to American Airlines and their amazing ability to deal with a customer's F/U. They let me stand by for a later flight, without any charges. US Airways, the carrier that will take me from here to Albany, was not that customer service oriented: A reissue of my entire LBB-DFW-DCA-ALB and back ticket would have been right at $3,000—no kidding. So, I am forfeiting my 3:30 p.m. flight and had to buy a new, one-way flight to Albany, tonight at 10:05 p.m., getting me to Albany at 11:30 p.m. so that I can drive my rental car for another hour and a half to Windham. Hey, I'm not complaining. After all, I'm the one who set the damn alarm.
I spent about 3 hours on the phone with American, US Airways, and Switzerland (who bought my ticket for me), as well as at the LBB airport check-in counter with AA's Richard, who knows me well and whom I know, too. He tried everything, and I can only say "hats off" to AA and its employees. AA may be in bankruptcy, but it sure isn't because of their stellar employees.
|Will US Airways buy AA? If so, I sure hope AA's customer service will prevail|
I have another 4 hours of layover until my flight. Once I get to Albany, it will be a dark drive into the Catskills, but I'll be fine. One fuck-up a day is enough! And at the Hotel Vienna (whose owner, Rick R., I know from three years past) will leave the lights on.
As I said, SFB—and if you use your phone as an alarm clock, change it to military time!